Building Bridges of Trust: An Approach to Cultural Transformation

The Delaware River Port Authority (DRPA/PATCO) was engaged in several large, mission-critical projects at a time when morale and trust, both internally and among external stakeholders, were low. They turned to lessons based on the principles of comedy improvisation, such as deep listening, empathy, and collaborative trust. Using a new strategic plan combining the tenets of servant-leadership and the tools of improvisational comedy, DRPA transformed its culture and produced award-winning projects.

The skill of improvisation is increasingly valued by top executives today because they see in it a tool that enables their companies to be more nimble, flexible, and responsive.  Check out this webinar from March 17, 2022 featuring CEO John Hanson, Director of Strategic Initiatives Christina Maroney, and improvisor Nick Gillette to learn how introducing these essential skills changed the company from the top down.

You can also find a copy of the presentation available for download here.

 

Read the story from the Philadelphia Inquirer on Improv theater training is helping a once hidebound transit agency learn to work smarter. It’s a trend that’s catching on

And check out the follow-up story from Metro about How
How The DRPA Built Organizational Trust and Fixed Public Perception

Hosted by the Northeast Transportation Workforce Center

Sponsored by the National Network for the Transportation Workforce & The National Transportation Training Directors

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