Effective use of institutional knowledge has become a crucial factor to an organization’s success and survival for years. Whether it is speeding up access to information, improving decision making processes, or enhancing the the responsiveness of key employees, Knowledge Management has become a critical goal for any organization. However as the amount of information available grows exponentially, properly utilizing that information is a key first step towards developing a comprehensive knoweldge management plan. In this webinar, our two speakers will show effective ways in which their organizations collected information and created extensive management plans.
Jezmynne Dene Arroway, MLIS, CIP
Information Manager, Idaho Transportation Department
Jez began developing the Information Management program at the Idaho Transportation Department in July of 2017. Her team is working to organize the Information in ITD’s systems, and prioritizes education and outreach in order to help ITD employees understand the goals of Information Management, and the value effective Information Management provides. Jez comes to ITD with 19 years of experience in libraries, having been a Science and Engineering Librarian at the Claremont Colleges, in Claremont, California and the Director of the Portneuf Library, in Chubbuck, Idaho. Currently, Jez is researching the applications for Artificial Intelligence for Information and Knowledge Management, and thinking strategically about bringing greater governance and accessibility of knowledge, information, data, and records to ITD.
Program Manager for Knowledge, Learning, and Collaboration at Peace Corps
Jennifer Hawkins is a Knowledge Management professional with 15 years of experience in policy development, program outreach, and information technology. Her driving force is to use technology to promote access to information, knowledge, and opportunity for all. She is currently the Program Manager for Knowledge, Learning, and Collaboration at Peace Corps. Jennifer is a featured speaker at digital training events around the globe. She has spoken to audiences on five continents on the importance and merits of capturing institutional knowledge and becoming a digital workplace in the 21st Century. She graduated with honors with a degree in Economics from Harvard University. She also holds a Juris Doctorate from Georgetown University Law Center and a Master’s Degree in Sports Industry Management from Georgetown University.