TRB’s National Cooperative Highway Research Program (NCHRP) Synthesis 503: Leveraging Technology for Transportation Agency Workforce Development and Training documents how state and local transportation agencies are using information and communication technologies (ICT) to train their workforce. The report explores the planning and resources required to implement and maintain a training and development program and assists agencies that are considering ways to implement, improve, or expand ICT-supported training programs.
Workforce development and training programs are increasingly using information and communication technologies as a tool to deliver training and development products. Yet there is little research on how transportation agencies are incorporating ICT into existing programs. This synthesis sought to document the training and development uses of ICT at state and local transportation agencies, the planning and resources required to implement and maintain ICT, and future plans for ICT-supported programs.
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