This two-part series highlighted specific knowledge management approaches and techniques with specific applications in transportation organizations. It is designed for staff within human resources, engineering, research, planning, or information technology functions who are interested in starting up a knowledge management initiative or pilot and want to gain an operational understanding of what would be involved. These sessions will provide stories and information from professionals who have implemented knowledge management in their organizations. Versions of these presentations were made at TRB in January 2017(Session 271)
Part 1: Wednesday May 17th,
Brass Tacks of Knowledge Management: Getting off the Ground
- Introduction to the Brass Tacks of Knowledge Management by Becky Burk, Performance Management Manager, Maryland State Highway Administration
- Like Peanut Butter and Jelly: How to Start a Knowledge Management Program That Is a Natural Fit with Your Organization –Alexander Linthicum, Office of Communication and Knowledge Management, Volpe
- Your organization is unique! Many factors dictate ‘how’ and ‘what’ colleagues learn, share, and communicate amongst each other. Join us to learn how to evaluate your organization’s knowledge needs, and begin to craft a knowledge management program that is such a natural fit, it was almost meant to be!
- A Tale of Two Strategies: Getting a Knowledge Management Program Off the Ground — Kathy Schumann, Mead Hunt & Molly Johnson, Dewberry
- We present two case studies from private-sector engineering companies. Each company was driven by goals to launch and implement a knowledge management program, supporting firm growth and culture change. The case studies explore decisions made based on analysis of firm culture, corporate strategic plans, and system integration and implementation, as well as related internal communications campaigns. Each case study also details results to-date on the knowledge management programs.
Part 2: Wednesday May 31st, 1-2pm
Brass Tacks of Knowledge Management: Successful Implementation
(The slides in the first presentation did not display correctly during the webinar, but you can access a full set in the link below)
- Developing a Gold Standard Knowledge Management Program – Dr. Shellie Glass, USSOUTHCOM Chief Knowledge Officer
- What does it take to apply Knowledge Management capabilities into real application? How do you change a culture, resistant to change, to see the advantages of KM? THE US SOUTHERN Command’s Knowledge Management Office, located in Miami, FL, is responsible for providing and transferring vital information and knowledge throughout its Area of Responsibility (Central and South America and the Caribbean.) The real test of KM’s Rapid Response capability was tested when Hurricane Matthew devastated Haiti in 2016. This presentation demonstrates some of the tools and techniques that were used and which helped to change a resistant culture.
- One Size Doesn’t Fit All: Start Where You Are — Maureen Hammer, Knowledge Management Engineer, Battelle
- How you deploy knowledge management is dependent on your organization’s goals and needs. Learn what tools will help you mitigate the potential loss of knowledge due to retirements and the changing workforce; make knowledge and information findable; improve performance; and support innovation. Major lessons learned over twenty years will be shared to help you be successful.
Knowledge Management Resources
TRB’s National Cooperative Highway Research Program (NCHRP) Report 846: Improving Findability and Relevance of Transportation Information (Volumes I and II) provides practices and tools to facilitate on-demand retrieval of useful information stored in project files, libraries, and other agency archives. The report defines a management framework for classification, search, and retrieval of transportation information; documents successful practices for organizing and classifying information that can be adapted to search and retrieval of the diversity of information a transportation agency creates and uses.
TR News: Applying Knowledge Management (Sept/Oct 2016) Articles cover transportation knowledge networks and communities of practice; lessons from the use and value of knowledge management in other fields; knowledge, information, and learning culture; experience at transportation agencies, including a CEO’s perspective; supporting strategic change and preserving institutional knowledge; plus an overview of the research and applications—and more.
Advances in Transportation Agency Knowledge Management (2014)
This report summarizes the findings from a scan workshop of Knowledge Management (KM) within transportation agencies and other organizations. The purpose of this scan was to identify and document successful KM practices and identify additional needs to advance KM in transportation agencies.
A Guide to Agency-Wide Knowledge Management for State Departments of Transportation (2015)
TRB’s National Cooperative Highway Research Program (NCHRP) Report 813: A Guide to Agency-Wide Knowledge Management for State Departments of Transportation presents guidance for state transportation agencies on adopting an explicit knowledge management (KM) strategy and the ways that organizations have implemented such strategies. KM is an umbrella term for a variety of techniques for preserving and enhancing the knowledge of an organization’s employees and effectively employing that knowledge as a productive asset.
A web based version is also available: